Using this website
This website introduces Auraya Homes’ holiday accommodation in Goa and lets you contact our reservations team. Please use it lawfully and provide accurate contact and stay details. An enquiry, automated acknowledgement or availability discussion is not a confirmed booking. This website does not collect booking payments.
Reservations, rates and payment
A reservation is confirmed only when our team issues written confirmation after the agreed payment requirements have been met. Before payment, we will provide the property, dates, permitted occupancy, price, applicable taxes, included services, extra charges, security deposit and cancellation conditions. Prices and availability discussed before confirmation may change; the confirmed quotation governs your booking.
Pay only using payment instructions verified with our reservations team. We do not request passwords, card PINs or one-time passcodes. Any balance-payment deadline will be stated in your booking confirmation. Changes to a confirmed booking require written agreement.
Guests and house rules
The lead guest must be at least 18 years old and is responsible for the accuracy of the booking details and for sharing the applicable house rules with their group. Guests must provide identification and registration information required by law. The booked occupancy limit applies to each home; additional guests, visitors, events and pets require prior written approval.
Check-in is from 3 pm and check-out is by 10 am unless agreed otherwise. Quiet hours are 10 pm–8 am. Smoking is not permitted indoors. Respect neighbours, staff, shared facilities and property rules. Pool access and facility hours vary by home. Children must be supervised, especially near pools, balconies and stairs.
Property information and services
Photographs and descriptions help you choose a home. Furnishings and seasonal surroundings may change, but we will disclose any material difference affecting your booked stay. Included services, meal arrangements, accessibility needs, pool access and special requests should be confirmed before payment. Optional experiences and outside suppliers are subject to separate availability and any terms disclosed when arranged.
If a facility or service becomes unavailable, contact our team promptly so we can work towards an appropriate remedy. Nothing in these terms excuses a failure to provide a service as agreed where consumer law provides a remedy.
Security deposits and damage
The deposit and its return conditions are stated in the Cancellation & Refund Policy and your booking confirmation. Guests are responsible for damage or loss caused by their group beyond ordinary wear and tear. Any claim or deduction will be explained and itemised. Tell our team about maintenance or safety concerns as soon as possible.
Cancellations and refunds
Read the Cancellation & Refund Policy before confirming a stay. It explains notice periods, refund eligibility, security deposits, date changes and how to request a cancellation. Specific rate conditions must be disclosed and agreed before payment. We will not apply a later policy change retrospectively to an existing confirmed booking.
Personal information and website content
We use enquiry information to respond to your request and arrange your stay, as explained in our website’s Privacy Policy. Submitting an enquiry does not subscribe you to marketing. Contact [email protected] for access, correction or deletion requests. Do not submit payment credentials or sensitive identity documents in the enquiry message.
The website’s branding, text and photographs belong to Auraya Homes or their respective owners. You may use the site to plan a personal stay; commercial reuse requires the relevant owner’s permission. External websites, WhatsApp and email services operate under their own terms.
Help, applicable law and updates
For a booking concern, write to [email protected] with your reference and a description, or call +91 87963 90977. We will review your concern and explain the available next steps. These terms are governed by applicable Indian law. They do not limit statutory consumer rights, liability that cannot lawfully be excluded, or access to the appropriate consumer forum or court.
We may update these terms for future website use and new bookings. Your confirmed booking remains subject to the terms agreed at the time of booking. Auraya Homes is branded and marketed by ASAVARI Stays.