Bookings covered
This policy applies to direct reservations with Auraya Homes. Please read it before paying. Your written quotation and booking confirmation will identify the home, dates, total charges, payment schedule and any specifically disclosed rate conditions. For bookings made through another platform, use that platform’s cancellation process and the terms shown when you booked.
Cancellation terms
| Stay | Notice before check-in | Refund |
|---|---|---|
| Fewer than 28 nights | At least 14 days | 50% of the amount paid towards accommodation |
| Fewer than 28 nights | Less than 14 days | Accommodation payment is non-refundable |
| 28 nights or more | At least 30 days | Full refund of the amount paid towards accommodation |
| 28 nights or more | Less than 30 days | The first 30 nights are non-refundable, limited to the booked stay. Any amount paid for later unused nights is refundable. |
Notice is measured from the scheduled check-in time in Goa (Indian Standard Time). No-shows and early departures do not qualify for an additional refund under the standard cancellation schedule. Any exception must be agreed in writing, subject to applicable consumer rights.
How to cancel or change your dates
Email [email protected] from the booking contact’s email address. Include your booking reference, guest name, home and stay dates. You may also contact us on WhatsApp: +91 87963 90977. Ask for written acknowledgement; the time we receive your request determines the notice period.
Date changes, guest-count changes and transfers to another home depend on availability and a revised quotation. A change is effective only when our team confirms it in writing. A request to change dates does not automatically cancel or amend the original reservation.
Refund processing
We will confirm the eligible amount and any itemised adjustment in writing. Approved refunds are normally initiated within 7 business days and returned to the original payment method or verified original payer’s account. Final credit normally takes 7–14 business days from approval, depending on your bank and payment provider. We will share the transaction reference when available.
Taxes and third-party charges are refunded where recoverable or required by law. Any non-refundable rate, separately booked service or permitted fee must have been disclosed before payment; we do not introduce cancellation deductions after booking. An accommodation refund is separate from the refundable security deposit.
Refundable security deposits
The deposit amount depends on the home and is stated before payment. Deposits are returned within 24–48 hours after checkout, subject to inspection. Any deduction for damage, missing items or agreed unpaid charges will be explained with an itemised account. Ordinary wear and tear is not charged as damage. Bank processing time may apply after the refund is initiated.
If we cannot provide your booked stay
If Auraya Homes cancels or cannot provide the confirmed accommodation, we will contact you promptly. You may choose an agreed suitable alternative or a refund for the accommodation and services we cannot provide. We will not require you to accept a credit voucher instead of a refund where a refund is due. For travel disruption or events outside either party’s control, contact us so we can explain the options available under your booking and applicable law.
Questions and booking terms
Contact [email protected] if you need clarification before paying or help tracing a refund. Read our Terms of Service alongside this policy. Nothing here removes rights or remedies available under applicable consumer law. Future policy updates apply to new bookings; existing confirmed bookings retain the terms agreed when booked.